Escalates when needed
If the call is urgent or complex, it transfers it to your team with the full context of the conversation.
When it passes the call on
The AI handles most everyday calls — questions and appointments — but not every call is an everyday one. When it detects something urgent, a delicate situation or something outside its profile, it doesn't get creative: it recognises it and escalates.
Example · you set the real rules
A call comes in
Is it day-to-day?
She handles it
Can you take it?
Goes to your team with the context
Detailed note and contact in your dashboard
Result: Goes to your team with the context.
With the context up front
When a conversation reaches you, it arrives with its history: who's calling, what they wanted and what's already been said. No making the customer repeat everything — you pick up where the AI left off.
- Urgent or complex: to your team, not to improvisation
- Escalation rules set by you
- If you're not available: a detailed note and contact in your dashboard
Example · fictional data
- Who's calling
- Andrés Prieto · 6•• ••• 341
- What they wanted
- The area treated yesterday is very red and they're asking if that's normal.
- What was said
- No advice was given: they were told someone from the team will help them.
What it means for your business. Automating doesn't mean cutting yourself off from your customers: it means filtering. The routine stuff gets handled on its own and your time is kept for the conversations that really need a person.
