The AI answers and books
In your website chat or on the phone. It asks for what's missing and closes the appointment on its own.
- Your website chat
- Calls, on plans with an AI phone line
Your website chat
Example · fictional data
- Client: Hi, do you have anything tomorrow afternoon?
- Receptionist: Hi! Yes. Which service would it be for?
Before confirming the appointment
- Service: pending
- Time within your opening hours: pending
- Name: pending
- Phone: pending
4 of 4 to go
The work it does for you
Whichever way the customer comes in — your website chat or, on the plans with an AI phone line, a call — the receptionist handles the whole conversation. It says hello, understands what they're looking for, answers with your business information and, if they want an appointment, wraps it up.
Wrapping it up means leaving no loose ends: it asks for the service if it's missing, suggests a time within your hours, and asks for name and phone number before treating anything as confirmed.
No making things up
It only answers with what you've taught it. Faced with an unusual request or something outside its profile, it takes a note and leaves it in your dashboard instead of committing on your behalf. Cautious by design: better a note than a promise you can't keep.
- The full conversation, from hello to confirmed appointment
- Always with the customer's name and phone number
- What it doesn't know, it notes down — it doesn't make it up
Example · a request outside her profile
Can I get a discount if I come with three friends?
That's not something I can decide. I'll note it down with your number and pass it to the team.
Note in your dashboard
Asking about a discount for a group of four. Phone: 6•• ••• 218.
What it means for your business
Appointments no longer depend on you being free at the exact moment the customer makes up their mind. That moment now always finds someone on the other end.
