Great reception starts with explaining how information is handled.
Built to comply: controlled access, the AI introduces itself as AI and your customers can exercise their rights.
Dashboard access with your business's password and lockout after failed attempts. On the phone, the receptionist introduces itself as an artificial intelligence assistant, as the European AI Act requires.
Your customers can ask to see, correct or delete their data by writing to the privacy address.
You remain the controller of your customers' data and we process it on your behalf. We recommend not asking for health data or other specially protected data in the conversation.
Purposes, retention periods and providers, in the privacy policy.
Everything travels over HTTPS and the most sensitive data is stored encrypted with AES-256-GCM.
The website, the dashboard and the connections to the AI and telephony providers run over HTTPS, with HSTS so the browser never uses an unencrypted connection.
ID numbers, email addresses and internal notes on contact records are encrypted with AES-256-GCM before being stored, with a key that lives on the server and not in the database.
Conversations are stored so you can see them in your dashboard. They aren't end-to-end encrypted, because the receptionist has to read them to reply.
Even if someone walked off with a copy of the database, your customers' ID numbers, email addresses and notes couldn't be read without the server key.
Which providers are involved and with what safeguards, no small print.
The application and the database are hosted on Railway. AI and voice providers are involved in replying and answering calls, some of them with servers in the United States.
When a provider processes data outside the European Economic Area, it does so with GDPR safeguards: the European Commission's standard contractual clauses or the EU-US Data Privacy Framework.
If your sector requires everything to stay within the EU, write to us before you start and we'll tell you exactly which provider processes which data.
We don't sell it. You see it in your dashboard and you can ask for it to be deleted.
Conversations are used for one thing only: looking after your customers and showing it to you in your dashboard. We don't sell your data or your customers' data to anyone.
From the dashboard you see the full history and you can delete a contact's record along with their service history.
If you want us to delete everything about your business when you cancel, or one of your customers asks for their data, write to us at the privacy address and we'll do it.
Cancelling your subscription doesn't delete your data straight away, so you can come back without losing anything. If you want it deleted, just ask and it's deleted.
We don't sell it. You see it in your dashboard and you can ask for it to be deleted.
Exercise your rightsIf you don't have an account, we'll ask you to create one to save your project.
Our own analytics cookies.We use our own cookies to see which pages you visit and improve the site. We never sell your data. More infoLearn more
